Terms of Service

These terms of service (“Terms”) define the legal framework for the use of the Helm mobile application (the “App”) and its services, including access to mental wellness tools and coaching. This agreement is between:

• The operator of the app (the “Publisher” or “Helm”);
• Any natural person (adult or at least 13 years old) or legal entity wishing to access the app and its services (the “User”).

Access to and use of the app implies full and complete acceptance of these terms. By using the app, the user acknowledges having read and understood these terms and agrees to comply with them. Helm may amend the terms at any time to reflect legal, technical, or functional changes. Users are responsible for staying informed of such updates.

Helm is published by an independent developer registered in France, in compliance with French commercial regulations. For any questions or requests for information, please contact us at withubecontact@gmail.com.

The app is available for download on the Apple App Store. Hosting services are provided by Supabase and other trusted cloud providers.

Users have access to the following services:

• Science-backed breathing exercises
• Daily mood tracking and progress monitoring
• Wellness tools (focus timer, gratitude journal)
• Personalized coaching and guidance
• Guided meditations

Access to the app requires a subscription. A free trial may be offered for new users. All costs related to equipment, software, or internet access are solely the user's responsibility.

The publisher uses reasonable efforts to provide high-quality, continuous access to the services. However, no result obligation is assumed regarding availability. Interruptions may occur due to maintenance, updates, or other technical reasons. No compensation can be claimed in case of downtime.

4.1 – Age limit: Access to and use of the app are reserved for individuals aged 13 or older. By accessing or using the app, the user represents and warrants that they are at least 13 years old.

4.2 – Guidance for users aged 13–18: Users aged 13–18 are encouraged to inform their parents or legal guardians about their use of the app, especially when personal information may be shared. Helm strongly recommends that parents/guardians supervise minors' use of the app.

The publisher may request proof of age at any time and suspend or remove access in case of doubt about the authenticity of the declared age.

5.1 – Purpose of the app: Helm provides mental wellness tools and guidance. The content and features do not constitute personalized medical advice and are not a substitute for diagnosis or treatment by a qualified professional (e.g., physician, nutritionist, psychologist).

5.2 – Medical liability limitation: Helm does not provide medical, paramedical, or therapeutic services. The publisher disclaims liability for misinterpretation, misuse, or consequences arising from the application of information, guidance, or suggestions provided by the app. In case of health concerns, contact a qualified professional immediately.

5.3 – External guidance and resources: When the app directs users to external organizations or resources, users are responsible for verifying the reliability and relevance of those resources. The publisher is not responsible for the content, services, or practices of third parties.

All purchases are processed through Apple's App Store. Due to the digital nature of the products, all sales are final. No refunds are granted once access is purchased or a subscription begins, to prevent duplication or unauthorized use.

Refund requests should be directed to Apple according to their refund policies. We strongly encourage users to contact the Helm team with any questions or uncertainties before purchasing.

Users are responsible for:

• Maintaining the security of their account credentials
• All activity that occurs under their account
• Using the app in compliance with applicable laws
• Being respectful when using any communication features

Sharing content that is unlawful, hateful, defamatory, or incites violence is prohibited. Users must refrain from fraudulent use, including attempts to access services, accounts, or data belonging to others without authorization.

In case of serious breach, the publisher may suspend or remove access without notice and, if necessary, initiate legal action.

Helm, as publisher, uses best efforts to ensure the accuracy of information in the app and a high level of service availability. However, the publisher cannot be held liable for:

• Technical failures affecting hosting, network, or servers
• Malicious intrusions by third parties that may disrupt the app or compromise data integrity
• Improper or unlawful use of the app by users
• Loss or disclosure of data due to external events, force majeure, or security incidents beyond the publisher's control
• Results achieved or not achieved through use of the app

The publisher may suspend access to all or part of the app, including for maintenance or updates, or for any reason deemed necessary to preserve service integrity and data security.

All elements of the app (including texts, images, graphics, logos, videos, databases, and other published content) are the exclusive property of Helm or its partners and are protected by applicable intellectual property laws and international treaties.

Any reproduction, representation, modification, publication, or adaptation of all or part of these elements, by any means, is prohibited without prior written authorization from the publisher. Violations may result in civil and/or criminal proceedings.

Users are granted a personal, private, non-exclusive right to use app content. Any use beyond these terms is strictly prohibited.

10.1 – Collection and purposes: In connection with registration, use of the app, or simple browsing, personal data may be collected (email address, name, preferences, usage data). Data is processed in accordance with applicable law, including the GDPR.

10.2 – User rights: Under applicable law, users have the right to access, rectify, delete, restrict, object to, and port their personal data. These rights can be exercised by contacting the publisher at withubecontact@gmail.com.

10.3 – Account and data deletion: Users can delete their account and associated personal data at any time via the “Delete account” option in app settings.

10.4 – Data retention period: Personal data is retained for the duration of active account use. If a user deletes their account, all personal data is promptly deleted within 30 days.

For complete details on data collection, use, and protection, please see our privacy policy.

All subscriptions and payments are processed through Apple's App Store using your Apple ID account. Helm does not store, access, or process users' payment card data.

Subscription automatically renews unless canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions in Account Settings on the App Store after purchase.

12.1 – Nature of coaching features: Helm may include coaching features for wellness guidance. Despite efforts to provide relevant and helpful responses, these features may occasionally produce inaccurate, incomplete, or inappropriate outputs. Helm implements safeguards and filters to mitigate these risks.

12.2 – Normal use: Users must use coaching features for their intended purpose (wellness guidance and motivation). It is strictly forbidden to attempt to manipulate these features into producing content outside their normal use or to bypass safety filters.

12.3 – Disclaimer for misuse: If a user employs methods that alter the intended behavior of coaching features, the publisher disclaims responsibility for any outputs produced. The user assumes full responsibility for any unlawful, inappropriate, or harmful content generated under abnormal use.

Helm reminds users that, in a medical or psychological emergency requiring immediate intervention, they must contact emergency services or a healthcare professional immediately.

The app is neither designed nor authorized to manage acute crises or emergency situations. The publisher disclaims liability for outcomes of poorly managed emergencies or failures to contact competent authorities.

These terms are governed by French law. In the absence of an amicable settlement, any dispute relating to performance, interpretation, or validity falls under the exclusive jurisdiction of the competent French courts.

If any provision of these terms is held null, invalid, or unenforceable by a competent court, that provision will be deemed unwritten without affecting the remaining provisions. Failure by Helm to enforce any provision or right at any time shall not constitute a waiver of such provision or right.

For questions or clarification about these terms, data protection, the app's operation, or any topic related to using Helm, contact the team:

withubecontact@gmail.com

The team will respond as quickly as possible and provide assistance to facilitate use of the app, within the limits of these terms.

By using Helm and its mental wellness features, you acknowledge that you have read these terms in full and agree to be bound by them. For any request or feedback, please contact us as indicated in article 16.